Better Connections

It’s no secret that the cost of acquiring a new customer is significantly higher than the cost of retaining an existing one. Businesses must fight ...

Your Contact Center is driving toward efficiencies, better experiences, and empowered customers. Do you know how your language access capabilities ...

"If you think hiring a professional is expensive, wait until you hire an amateur." You've probably heard this quote before, and it couldn't be more ...

There are two primary modes of interpretation — simultaneous and consecutive. Both are used to bridge language barriers and help people understand ...

Are you--and more importantly, your patients--satisfied with your health system’s language services provider? If you’re unsure, it could be a sign ...

Contact centers are the frontline of the customer’s experience, so it’s no wonder why contact centers are implementing customer-centric models and ...

In his March 2016 article, Baker Johnson shares 3 tips for Outstanding Omnichannel Service while moving to a more customer-centric model: Do Your ...

The healthcare industry’s shift to value-based care is well underway. The model advocates improving outcomes for acute and chronic patients ...

Every healthcare system needs to have a functional, informative website. But consider this: Are your patients able to read the website in the ...

Machine translation and human translation shouldn’t be rivals--they’re better off being teammates. But you need to know their strengths, and their ...